Privacy Policy

We collect information that you voluntarily provide to us when you contact us, schedule an appointment, or use our services. This may include your name, email address, phone number, and any health or personal information you share during intake or therapy sessions.

Your information is used solely for the purpose of providing psychological and counselling services. This includes scheduling, billing, clinical assessment, and communication regarding your treatment.

All information shared during therapy is strictly confidential, as required by the Personal Health Information Protection Act (PHIPA) and the regulatory bodies governing our clinicians (CRPO, OCSWSSW, CPO).

Exceptions to confidentiality apply only in specific situations required by law, such as imminent risk of harm to yourself or others, or suspected abuse of a child.

We implement robust electronic, physical, and procedural safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our telehealth and record-keeping platforms are fully PIPEDA and PHIPA compliant.

You have the right to request access to your personal health record and to request corrections if you believe the information is inaccurate. You may also withdraw your consent for the collection and use of your data at any time, subject to legal and contractual restrictions.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at mail@resiliencec.com.